Deerfield > Support > Deerfield - DNS2Go > FAQ

Frequently Asked Questions

  • How can I access the Web Mail client for my domain?
  • I already own Email Routing, where can I make changes or add new accounts (e.g.,,, etc.) to my Email Routing service?
  • What if I have a top level domain registered with DNS2Go, can I still use Email Routing?
  • How do I enable Email Routing?
  • How much space is included with Email Routing?
  • I already have an email account (e.g.,,; can I have my email sent there?
  • What if I am already running an Email Server, what can Email Routing do for me?
  • What does Email Routing do?
  • Are there any additional charges for the Antispam and Antivirus protection?
  • What is Email Routing?
  • DNS2Go users in China and Vietnam with trouble resolving domains properly.
  • Why can't I sign up my Primary Domain?
  • Does the DNS2Go service support International domains (ccTLDs)?
  • Can I use DNS2Go in conjunction with my own DNS server?
  • Is a Mail Exchange (MX) record created for my account when I signup?
  • Where do I upload my Web page?
  • Where do I get MP3s with DNS2Go?
  • What is the acceptable use policy?
  • Where do I create custom CNAME records for my domain?
  • Does DNS2Go work with File and Print Sharing?
  • Will DNS2Go work with my DirecPC (or other one-way) satellite connection?
  • Will DNS2Go work with my AOL account?
  • My ISP runs a proxy server (or NAT router) and I am only assigned a private IP such as 10.0.0.x or 192.168.0.x. Can I use DNS2Go?
  • This looks great! What is my static IP?
  • Why is it that no one can reach my Primary Domain?
  • When will my Value Added Service be enabled?
  • Does my DNS2Go Value Added Service (VAS) renew automatically?
  • I have lost my registration key, do I have to sign up for the domain again?
  • How do I register DNS2Go?
  • How do I share files with DNS2Go?
  • What is the difference between a static IP address and a dynamic IP address?
  • What can I do with a Domain Name?
  • What is a Domain Name?

    When Email Routing is enabled, you may access the Web Mail client at:, and send and receive messages sent to your domain from any Internet browser.    
    All Email Routing service configurations are made in the DNS2Go Mail Manager at:    
    Yes. Email Routing will function the same whether you have a top level domain (e.g., or a DNS2Go domain (e.g.,    
    You must have an existing DNS2Go account. Login to your DNS2Go Account Manager at: Click “Buy Email Service”.    
    Email Routing for DNS2Go includes 6 accounts and 20 megabytes of storage space, by default. However, if you require more users or storage space simply contact the Sales Department at or 989-732-8856, and we will assist you.    
    Yes. You can forward all messages sent to your domain to your existing email address with Email Routing or the Email Forwarding (available separately) service.    
    Use Email Routing as a Backup service. If your mail server goes down or offline, we will collect all messages sent to your domain for you, ensuring that you do not lose a message. Additionally, we will protect all of your messages from viruses and spam. Alternatively, you can have all messages sent to your domain received on the DNS2Go Email Servers (instead of your mail server). As messages are received, they are scanned for viruses and spam, offloading these responsibilities from your mail server, preserving your bandwidth, and ensuring a higher level of protection. Then, simply de queue these messages from the DNS2Go Email Servers to your Mail Server.    
    If you are not running an email server, messages sent to your DNS2Go domain name are not being lost. Email Routing allows you to receive these messages, either using your standard email client (e.g., Outlook), or via your web browser using Web Mail. You can create separate accounts for different recipients (e.g.,,, etc.), allowing each user to receive and send their own mail. Additionally, all of your messages are secured from viruses and spam.    
    No, these services are included with Email Routing subscriptions at no additional charge.    
    Email Routing is a comprehensive email service for DNS2Go domains that can be used in a wide variety of ways to meet your email requirements. Additionally, all emails sent to your domain through Email Routing are scanned for viruses and spam.    
    DNS2Go users in mainland China have recently reported to that their DNS2Go domains are not resolving correctly. has verified that service providers'' DNS servers in China and Vietnam are redirecting Internet requests for these domains. User domains outside these regions are resolving correctly.

    Unfortunately, this issue cannot be resolved by DNS2Go users in China and Vietnam should contact their local ISP to verify why requests for their domain are being redirected.

    We apologize for the inconvenience.
    Often times a domain is not allowed to signup because the nameservers are not publicly pointing to the DNS2Go namespace. It is important for a domain’s nameservers to resolve to our space so we can successfully direct traffic to your location.

    InterNIC provides an excellent description of DNS in a non-technical way.

    If you are located in a region that must have the namespace established before you are allowed to transfer (e.g. Germany, Australia, etc.), please contact sales.
    Because DNS is so flexible; we are able to support nearly any ccTLD. We have thousands of Primary domains registered to countries outside the US, for example Argentina, Australia, and Germany. Please follow the transfer instructions to signup your ccTLD with DNS2Go.    
    DNS2Go only forwards traffic with the port request. For example, if someone is trying to reach your Email server, the request will come directly to your IP address on port 25 (standard SMTP port).    
    Yes. An MX record is dynamically created for your domain when you are connected to the DNS2Go service. When you disconnect from the DNS2Go service, the MX record is deleted. If you require mail delivery even if you are offline, please consider one of our value added services.    
    Please do not confuse DNS2Go with services that offer Web space. DNS2Go enables you to more easily operate your server applications, such as a Web, FTP, or Email server. Feel free to check out Deerfield WebSite, our Web server application that compliments DNS2Go very well.    
    Please do not confuse DNS2Go with programs that only share files. DNS2Go enables you to more easily operate your server applications, such as a Web, FTP, or Email server.    
    Click here for acceptable use policy.    
    Although many competitors refer to this as "Custom CNAME" functionality, DNS2Go provides a feature called Wildcarding, which directs all traffic (with port request) to your IP address. No additional action on your part is required.    
    File and Print Sharing assumes that any names entered are NetBIOS names rather than host names and therefore cannot find or on your network. We have not found a way to get File and Print Sharing to work with D2G.    
    No, DNS2Go will see the IP address of your modem and try to connect through that, not the satellite IP address. No workaround is available at this time.

    Note: Two-way satellite systems (DirecPC4, Starband, etc.) operate properly with DNS2Go.

    NO. AOL uses a proprietary (private) method to assign IP addresses. Because of this, DNS2Go cannot determine what IP address your computer is connected to the Internet from.    
    Your ISP might be able to set up mappings to route traffic through their Internet connection-sharing device through to your computer. For example, to run a Web server, any incoming traffic on port 80 gets forwarded through to your computer. However, it is not common for ISP''s to do this so DNS2Go might not work for you.    
    DNS2Go does not and cannot provide a static IP address. You can only get an IP from your ISP. We provide a name that will locate your machine when connected to the Internet, no matter what IP you are at. In other words, a static name to your dynamic IP.    
    If you transferred your Primary Domain to the DNS2Go service, it can take several days for the nameserver changes to propagate to the entire Internet. Please be patient as the Internet updates itself with your modified information.    
    Your Value Added Service will be enabled in approximately one business day, United States Eastern Standard Time.    
    Unless you have monthly billing, we do not automatically recharge your credit card. If you have purchased six months or one year of service, you will be notified by email prior to you service expiring.    
    No, you can obtain you key through the DNS2Go Resend Key.    
    Detailed instructions are available online at the Setup Guides.    
    Please do not confuse DNS2Go with programs that only share files. DNS2Go enables you to more easily operate your server applications, such as a Web, FTP, or Email Server.    
    An IP address corresponds to the number your computer uses when you are online. Every computer that is connected to the Internet is given an identifying number so that it can communicate with other computers. If you have a dedicated connection to the Internet and you never go offline, you could have a static IP address. This number would be assigned to you by an Internet Service Provider and it would never change. If you are using dial-up (or switched) accounts, you are given a random number each time you connect to the Internet. These random numbers are called dynamic IP addresses and they constantly change.    
    Once you have a Domain Name you can host your own site on the Internet. This can be a Web site, or an FTP site, or you could even run your own Email Server. The name is critical though, because it gives you a unique identity in on the World Wide Web.    
    A Domain Name can be thought of as your address on the Internet. Once you''ve set up a Domain Name, other users are able to locate you on the Internet.    

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