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VisNetic MailFlow
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Enabling Super-Service
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Email Routing
Email Tracking
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Customer History
Response Monitoring
Reporting
MailFlow Administration
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Enabling Super-Service with VisNetic MailFlow
A Functional Overview
Contents :
Introduction - Opportunities & Challenges
Concepts and Terminology
How email gets into VisNetic MailFlow
Routing email messages in VisNetic MailFlow
Handling tickets in ticketboxes
The role of agents, groups, and security
The power of contact management
Reporting, logging, and alerting
Powerful web-based architecture
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Introduction
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