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	Feature List Email Routing Email Tracking Standard Response Customer History Response Monitoring Reporting MailFlow Administration Departmental Benefits System Requirements Case Studies
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Instant access to customer communications history

VisNetic MailFlow offers a centralized, shared contact database that is built and maintained automatically by the system. Any inbound email correspondence that doesn't match an existing customer contact records results in the automatic creation of a new one.

Contact records within the system can be customized to store any type of customer information relevant to your organization.

VisNetic MailFlow also tracks the complete communications history of every customer that interacts with the system. Any company representative can access customer communications history quickly and easily, enabling them to provide personalized service to every customer.

The VisNetic MailFlow contact database is searchable, allowing for the quick location of customer contact records at any time, based upon a broad range of criteria.