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Unified Business Communications Platform Featuring 3CX, Kerio Connect, DNS2Go and VisNetic MailFlow

Organizations searching for a complete business communications platform often need multiple technologies working together. Deerfield Communications combines 3CX VoIP phone systems, Kerio Connect business email, DNS2Go DNS hosting, and VisNetic MailFlow customer communication management into a unified solution that supports voice, email, live chat, collaboration, and customer service.

Business Challenge

Small and medium-sized businesses often rely on multiple disconnected systems to manage customer communications. Phone calls, website inquiries, emails, and customer records are frequently stored in separate platforms, creating inefficiencies and reducing visibility into customer interactions.

Deerfield Communications provides a complete communications ecosystem that connects these technologies into a unified business solution.

Solution Components

3CX Business Phone System

Professional VoIP communications with desktop and mobile applications, call queues, voicemail, call routing, and advanced business phone functionality.

3CX Live Chat

Visitors can engage directly with staff through website chat. Employees can respond from the office or remotely through desktop and mobile applications.

Kerio Connect

Full-featured business email platform providing mail, contacts, calendars, webmail access, and mobile synchronization.

DNS2Go

Dynamic DNS and domain hosting services that allow organizations to maintain reliable access to locally hosted infrastructure.

VisNetic MailFlow

Centralized email and contact management platform enabling ticketing, customer history tracking, and workflow automation.

Integrated Customer Workflow

  1. A customer visits the company website.
  2. The customer initiates a conversation using 3CX Live Chat.
  3. An employee responds through the Windows desktop app or mobile app.
  4. If necessary, the chat is escalated into a voice call.
  5. Follow-up communication occurs through email sent from VisNetic MailFlow sending out through Kerio Connect.
  6. That email was sent using the Standard Response Library within VisNetic MailFlow.
  7. DNS2Go maintains domain connectivity and public service availability.

Case Study Example

Example Company: NorthStar Financial Services

NorthStar Financial Services employs 22 staff members across two office locations. The company needed a professional communications platform capable of supporting remote employees while improving customer response times.

By implementing 3CX, Kerio Connect, DNS2Go, and VisNetic MailFlow, NorthStar consolidated its communication infrastructure into a single, manageable ecosystem.

40%

Faster customer response times

30%

Reduction in communication overhead

25%

Increase in customer satisfaction

100%

Centralized communication tracking

Key Benefits

Build a Complete Communications Ecosystem

From startups and small businesses to growing enterprises, Deerfield Communications delivers scalable technology solutions that evolve with your organization's needs. By combining 3CX, Kerio Connect, DNS2Go, and VisNetic MailFlow, Deerfield Communications helps businesses create a unified communications platform that improves productivity, strengthens customer relationships, and supports future growth.

Call 1-800-599-8856 or Contact Salesto learn more.