3CX Phone System - Key Features
All the tools your business needs for calling, collaboration, customer service, and remote work - unified in a single platform.
AI-Powered Features
- AI Call Transcription - Automatically converts calls into text for easy review.
- AI Call Summaries - Instant, auto-generated summaries for fast follow-up.
- AI Voice Recognition - Identifies callers and routes them intelligently.
- AI Chatbots - Automate responses and reduce support workload.
- Real-time Sentiment Analysis - Monitor customer satisfaction live.
Unified Communications
- Make and receive calls from desktop, mobile, or browser
- Integrated video conferencing via 3CX Meet
- Team messaging, group chat & file sharing
- Live chat for your website with optional WhatsApp & SMS integration
Call Management & Contact Center Tools
- Advanced call queues with skills-based routing
- Interactive Voice Response (IVR) menus
- Call recording & playback
- Whisper, listen & barge-in for supervisors
- Realtime wallboards & performance monitoring
- Call reporting & analytics
Mobility & Remote Work
- Softphones for Windows, macOS, iOS & Android
- Browser-based Web Client with full PBX control
- Push notifications for incoming calls & chat
- Secure remote access without a VPN
CRM & Software Integrations
Enhance workflows with built-in integrations:
- Salesforce
- HubSpot
- Zoho
- Microsoft 365
- Freshdesk, Zendesk & many others
Security & Reliability
- Encrypted SIP, SRTP & HTTPS communications
- Automatic updates & built-in security hardening
- Failover & high-availability options
- Global data center hosting compatibility
Management & Deployment
- Simple browser-based admin console
- Auto-provisioning for IP desk phones
- Flexible deployment options
- Self-hosted (Windows, Linux, or your own cloud VM)
- Cloud-hosted by 3CX or your preferred provider
- SIP trunk freedom - choose any supported provider