3CX and Deerfield.com Bring PBX Integration to Email Management
Gaylord, MI – September 12, 2008 – Deerfield.com and 3CX announce
the release of VisNetic MailFlow version 3.8, an email management system with
integrated support for 3CX Phone System.
“VisNetic
MailFlow 3.8 is a momentous release for both VisNetic MailFlow and 3CX
customers, as the combination of the two products gives them an end to end
customer service solution,” said Mike Deerfield, CEO of Deerfield.com -
developers of VisNetic MailFlow. “Features
like click to call, telephone conversation time stamps and call notes allow
MailFlow customers to easily call their contacts within MailFlow and record –
and refer back to – their telephone conversations, while 3CX users not
currently employing an email management solution will benefit greatly from
MailFlow features such as: automatic email routing, shared email queues,
standard responses and reporting. Deerfield.com also fully supports both
products and can provide all of the necessary assistance to ensure a smooth
installation.”
VisNetic
MailFlow is an email customer service solution for Windows used by thousands
of organizations that provides: email
routing and tracking,
reporting,
standard
responses, a global contact database, customer
email history tracking, and much more. 3CX
Phone System for Windows is a multi award-winning software-based IP PBX that
replaces traditional proprietary hardware PBX. It is based on the SIP
standard, and therefore interoperates with most popular SIP
phones, VoIP Gateways
and VoIP
providers.
“3CX
is designed for and used by businesses that require a high level of
functionality and reliability in a phone system, but are also knowledgeable and
budget conscious enough to avoid high overhead or administrative phone system
costs,” said Nick Galea, CEO of 3CX. “Similarly, VisNetic
MailFlow is an email
management application offered by Deerfield.com
[3CX North American Distributors] that provides all of the necessary tools to
ensure a high level of email customer service, but is also reasonably
priced and easy to administer. The marriage of these products provides users
with an advanced and affordable integrated communication system that can manage
and track all of an organizations’ email and telephony traffic.”
About
VisNetic MailFlow
VisNetic MailFlow is an email management solution designed for businesses who
wish to improve their level of email customer service and business intelligence.
VisNetic MailFlow combines excellent affordability with super-fast deployment
capability and extremely low management burden to offer an incredibly compelling
value. First released in 2002, making is one of the most mature email management
applications. Today, VisNetic MailFlow is used by over 22,000 agents worldwide
– a sampling of which include John Hopkins Medicine, Boston Globe, Blue Nile,
Gold Medal Travel Group, Guess Inc. and Lowrance Electronics. Flexible licensing
terms includes a 30-day “try before you buy” download
and free technical
support.
Useful Links:
VisNetic MailFlow website: http://www.deerfield.com/products/visnetic-mailflow/
Request a Guided Demo: http://www.deerfield.com/products/visnetic-mailflow/demo/index.htm
VisNetic
MailFlow Download: http://www.deerfield.com/download/visnetic-mailflow/
Datasheet:
http://www.visneticmailflow.com/resources/vmf_datasheet_v3.pdf
About 3CX and 3CX Phone System for Windows
3CX is
an international developer of telecommunications software, headquartered in
Europe with offices in the UK, Germany, Cyprus, Malta, USA, Australia and Hong
Kong. It is a Microsoft Gold Certified partner and is backed by an experienced
management and development team. 3CX
Phone System for Windows is an award-winning software-based IP PBX that
replaces a traditional proprietary hardware PBX. It is entirely SIP standard
based, and therefore interoperates with leading SIP
phones, VoIP Gateways
and VoIP providers.
3CX’s IP PBX has earned Windows
Server 2003 Certification and has been developed specifically for the SMB
market with a full set of features that make it simple to install and
manage. For more information on 3CX, 3CX Phone System for Windows and 3CX VoIP
Phone visit www.3cx.com.
Press Contact:
Don Hoyt
dhoyt@deerfield.com
Tel: (989) 732-8856
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