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Improve Email Customer Service and Strengthen Customer Relationships
New White Paper Illustrates Benefits of Email Management

GAYLORD, MI — March 05, 2007 — is pleased to release a new White Paper that explores the importance of email communication in building strong customer relationships, the dangers of missed email opportunities and the benefits of an email management solution to collect, distribute and manage customer email.

The Opportunity
The viability of a business is built upon strong customer relationships – at the core of which is trust. Effective communications build customer confidence. A business that can humanize the customer’s email-inquiry experience can influence customer trust and customer loyalty.

Email is a preferred means of communication by customers who do not have the time or desire for a live discussion. Nonetheless, the customer expects near “real-time” responsiveness. The “clock starts ticking” as soon as the customer clicks the send button.

The Solution
VisNetic MailFlow is a software solution focused solely on the management of customer email. The framework is intuitive in design, so as to humanize the relationship between the customer care agent and the customer. Similar to PBX routing of individual phone lines, VisNetic MailFlow automatically routes customer email messages to the appropriate customer care agent.

Customer email can be difficult to manage and oversee, but VisNetic MailFlow provides an affordable and easily administered software solution. Ease-of-use, along with rich agent-centric functionality and management reports, means that agents can center on the customer’s needs – without interference from the technology or process.

Read the entire "Customer Email: Handle with Care” White Paper.

About VisNetic MailFlow

VisNetic MailFlow is an email-centric alternative to today's expensive, monolithic Customer Relationship Management solutions. VisNetic MailFlow combines excellent affordability with super-fast deployment capability and extremely low management burden to offer an incredibly compelling value.

VisNetic MailFlow was first released in 2002, making it one of the earliest customer email management applications. Today, VisNetic MailFlow is used by over 22,000 agents worldwide – a sampling of which include John Hopkins Medicine, Boston Globe, Blue Nile, Gold Medal Travel Group and Lowrance Electronics. Flexible licensing terms includes a 30-day “try before you buy” download and free technical support through an online knowledgebase and email ticket support.

Experience VisNetic MailFlow now with an Online Demo or Schedule a Guided Demo

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