Deerfield > Support > Customer Service > Returns Policy

Return Policy stands by the quality of its products, and is pleased to offer its customers an unconditional 60-day money back guarantee on software purchases, excluding 3CX and Kerio products which have a manufacture's no returns policy. All 3CX and Kerio sales are final.

Requests for return must be made within 60-days of purchase. Products purchased from sources other than (i.e. Local Reseller, Internet Electronic Reseller, Mail Order) must be returned to the company from which they were purchased and are subject to that company's return policy.

Online Products
If you purchased a software product online, direct from, please print and complete the Product Return Form in full, sign it, and send by fax or postal delivery within 60-days from the date of purchase to the fax number or address provided on the Product Return Form.

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