3CX Ltd. provided support is available via email, live chat and phone and includes the following
Help on configuring 3CX Phone System and questions in relation to its operation
Troubleshooting of external extensions and bridges via Tunnel
Help with configuration of supported phones
Troubleshooting of supported gateways and interface cards in 3CX with standard templated configuration
Analysis of SIP logs in case of interoperability issues with supported VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only
In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a 3CX issue and will direct customers to vendor/provider if it is the former, with our findings
NOT INCLUDED:
Remote installation
Unsupported SIP Phones, Gateways or cards
Non-standard configurations of devices
Configuration of phones beyond provisioned templates
Remote extension and bridge support that does not use the tunnel
Troubleshooting unsupported VoIP Providers. We will give pointers but we can not guarantee interoperability with all providers
