Recently our Data Center and the DNS2Go service experienced an Distributed Denial of Service (DDOS) attack. During the attack access to the DNS2GO and Email Routing Services was sporadic and inconsistent. Service was restored the afternoon of October 19th.
We apologize for the disruption in service and would like to inform you of the steps we have, or are in the process of implementing.
Relative to the DDOS attack itself, we have since upgraded our Edge routers, which include IDS detection and mitigation and have also upgraded our Core Data Center connectivity.
We are also in the process of further segregating and geographically distributing the different components of the service to be able to more easily address any future attacks.
There are also forthcoming changes to the DNS2Go Client software, automating its integrated server detection and connection methodology.
As for communication with our customers, we could have done better and are taking steps to improve the manner in which we notify customers of scheduled infrastructure updates and disruption to normal operations. Effective immediately any departure from normal operations will be posted with continued updates to the following:
Technical Support inquiries should continue to be submitted to: http://www.deerfield.com/support/dns2go/
- DNS2Go System Status: http://www.deerfield.com/support/DNS2Go/systemstatus/
- Deerfield.com News & Announcements: http://www.deerfield.com/news/
- Twitter: @deerfieldcom
- Facebook: DNS2Go
October marked the 11th year of service for DNS2Go and we look forward to serving your dynamic DNS and email routing needs for years to come.
Thank you for your continued support of DNS2Go.
If you are a product reviewer and would like to review a Deerfield product, please contact: