Deerfield.com to Showcase VisNetic MailFlow at ITEC
Email Customer Service solution highlighted at Michigan Technology Conference
GAYLORD, MI — May 8, 2006 — Deerfield.com, an international provider of messaging and security software, will showcase VisNetic MailFlow at ITEC, May 24 and 25 in Novi, Michigan. Company representatives will explain and demonstrate how VisNetic MailFlow provides the necessary tools to capitalize on inbound email. Attendees will also see a theater presentation titled, “Deerfield.com - Improving Email Customer Service Standards.”
“Most online organizations realize that email is a far less expensive communication medium than phone, yet few have systems in place to effectively ensure that they can provide the level of service customers expect,” said Mike Deerfield, Chief Executive Officer of Deerfield.com. “As a result customers either resort to calling companies, or if the customer has a poor experience via email the opportunity may be lost. Many customers also have a preconceived low standard for email communication with businesses – either their message won’t be responded to as quickly as they would like, or the response might not provide the information they are looking for. Email Response Management solutions give organizations the tools necessary to exceed customers’ expectations, ” explained Deerfield.
“ITEC provides a venue for Michigan based small businesses to consider their own levels of email customer service, and familiarize themselves with email response management,” said Deerfield. “Email is just as important to small online businesses as it is to larger organizations, if not more so, yet the email response management sector tends to devote its technology and attention to enterprises. VisNetic MailFlow’s greatest strengths include its affordability and ease of use, which are both essential for small businesses where cost and time required for implementation are critical,” Deerfield concluded.
Deerfield is confident that once show attendees see firsthand how VisNetic MailFlow allows them to route customer email correspondence to appropriate personnel and track response time and quality the benefits of VisNetic MailFlow will click, “Discussing the value proposition that VisNetic MailFlow presents one on one with organizations at ITEC is an excellent opportunity that we look forward to.”
Founded in 1994 and headquartered in Gaylord, Michigan, Deerfield.com® is an International provider of Internet software and services designed to meet the connectivity, security and messaging needs of small-to-medium sized businesses and organizations. Deerfield.com publishes a leading suite of Internet products distributed via ESD (Electronic Software Distribution) globally through both direct and multi-tiered distribution channels. Deerfield.com continues to bring its vision of the Internet to its customers through a range of products including WinRoute Firewall, a flagship Internet sharing solution; DNS2Go®, the company’s dynamic DNS service; and a family of messaging and security products, appropriately named VisNetic®.