VisNetic MailFlow Features

Powerful email routing and workflow processing

• Distribute workload effectively among multiple customer service or support representatives Flexible message routing criteria
• Robust email auto-processing features (auto-reply, forward copy, etc.)

A library of standard responses to customer inquiries

• Develop a centralized knowledge store that can help representatives be more efficient and accurate with their email replies
•  Create standard responses that enforce corporate standards and policies
• Automatic per-representative tracking of most-frequently-used standard responses

Email standards and policy enforcement

• Add disclaimers and notices to email correspondence
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Review communications and enforce email policy compliance
• Use standard response library for improved consistency

Automatic generation and tracking of service incidents

• Never lose track of a customer service or support inquiry
• Quick customer and ticket search facilities
• Private comments and draft capabilities for collaboration purposes
• Ticket moving and splitting features

Excellent alternative to traditional employee monitoring

• Supervise and filter employee email communications
• Create a shared, managed email environment
• Foster collaboration and knowledge sharing

Comprehensive reporting and analysis

• Enforce timely handling of all customer correspondence
• Support business intelligence with email flow analysis
• Report on email traffic levels to aid workload distribution plans

Instant access to customer communications history

• Personalize the customer service experience
• Shared contact database with ownership feature

An intuitive, familiar web-based interface

• Per-agent preferences for theme, signature placement, etc.
• Powerful HTML and plain-text message composition features
• Integrated spell-checking
• Zero-footprint, access-anywhere usability+
• Easy to use - manage your business, not your IT infrastructure!

Robust security and administration features

• Support for NT account integration
• Flexible and customizable access control lists
• IP address restrictions for controlled access
• Mail backup, archiving, and purging facilities

Integrated logging and alerting facilities

• Customized logging at various severity levels
• Integrated log viewer with filtering support
• Internal and external (email) alerting
• Integrated alert viewer